Shipping costs of paper patterns
StraightGrain works with flat rate shipping. This means that you pay a fixed price per order, regardless of how many patterns it contains. The exact price will be visible when you add a product to your cart.
Delivery time of paper patterns
If your product is shown to be “in stock” on our website when you place your order, the order will normally be shipped from Belgium no later than the next working day. The delivery date will depend on your place of delivery. In Belgium, a package will generally arrive the next day. In Europe, it may take around 5 days. Outside of Europe, delivery times are estimated at around 10 days.
Download links to the electronic patterns will be delivered to the email address you provided in your order was placed, immediately after your order was placed. Please make sure to provide the correct email address. If you did not receive the download links, please (1) check you spam folder, and (2) log in to your account to verify your email address. Still no luck? Ask email@example.com to help you out.
The European right to renunciation provides the consumer the right to renounce the purchase without penalty within 15 days of the delivery of the product. However, this rule does not apply to electronic online content (such as our electronic patterns) once they have been downloaded, nor to printed products such as books or magazines (including our printed patterns). In short, patterns purchased from StraightGrain can not be returned, with the exception of electronic patterns of which not a single file has be downloaded by the customer. Contact an[[at]]straight-grain.com within 15 days of your purchase to return a non-downloaded electronic pattern.